If you are facing issues with ICS On-Premise Agent, sometimes it is because of the connectivity to messaging cloud service. If you checked the logs and found connection exception like below:

Caused By: java.net.ConnectException: Tried all: ‘1’ addresses, but could not connect over HTTP to server: ‘mcsinternal.us2.oraclecloud.com’, port: ‘7777′

Don’t worry we have a solution for this, open this file /agent/config/CpiAgent.properties and change the following:

omcsUri= omcsUri=http://mcsinternal.us2.oraclecloud.com:7777/ABCD_Messaging-XYZ000

With this value

omcsUri= https://messaging.us2.oraclecloud.com/ABCD_Messaging-XYZ000